Frequently Asked Questions
How can I make a reservation with Unique s.a.?
Reservations with Unique s.a can be made in a number of ways.
You may use the secure e-reservation center service provided on this Web site,
or call us at +30-2810-382610 or +30-2810-333223. You may also send a Fax at: +30-2810-382611
If I have an existing account, can I use this account number to book on the Web site?
Yes. Please enter your account number and account name in the reservation form with the provision that you have used the account at least once.
Can I cancel or change a reservation through your Web site?
Yes. Our e-Reservation system allows you to change or cancel reservations over the telephone or on-line.
Can I request a 'per hour' price estimate?
Our system can provide you with a 'per hour' price estimate, only for rental of a chaffeured limousine. For self drive car rental, a 'per hour' price estimate cannot be provided.
What types of vehicles can I rent?
We offer a wide variety of luxury vehicles designed to accommodate single passengers, corporate executives, VIP's, and small groups of passengers. You can view these various prestigious vehicle types on this Web site.
Why can't I submit my reservation request?
Please check to make sure that you have filled in all the required fields on the form.
Asterisks (*) indicate required fields. These fields must be filled in completely for the form to be transmitted. If you have filled in all the required fields and are still having trouble, please e-mail us or call us at +30-2810-382610 or +30-2810-333223 and we will be happy to assist you.
System states, 'Credit card expiration date must be in the future, after the trip segment(s)'
We require that the credit card expiration date be at least a month after the termination date of the rental agreement. For example, a service termination date of October 15 requires a credit card expiration date of at least November 15th.
' Your session has expired due to inactivity'
To protect the privacy of our valuable customers, data is deleted from the Web site after 2-3 hours of inactivity. You will need to log back in and re-enter your reservation from the start.
What if I encounter other difficulties using your Web site?
Please contact our Help Desk at +30-2810-382610 or +30-2810-333223 or fill in the contact form.
If you don't reach us immediately, expect a call back within a few minutes during business hours. Please explain the exact situation and circumstances you encountered when you experienced difficulty with the reservation process. Your efforts will assist our Help Desk staff in responding quickly to your request.
How can I obtain a price estimate?
For an instant price estimate, click here or go to the reservation center portion of our website and start a reservation.
Once you have registered, logged in, and completed all the planning information, you will receive an immediate estimate for your trip.
If you wish to complete the reservation, follow the instructions, and you will receive an instant confirmation number indicating that your reservation is on process.
What is your cancellation policy?
To cancel a reservation, please send us an email or call +30-2810-382610 or +30-2810-333223
Cancellations must be received at least 72 hours in advance of the service pick-up time. Depending on the type of vehicle and the country where it was rented, there is a cancellation fee. For all reservations, please check your confirmation for the specific policy, which is determined by your city of service and vehicle type.
How can I change or modify our corporate account information?
Please contact your Sales representative who will be happy to assist you. If you do not know who your sales representative is just e-mail us.
Does Unique s.a offer wedding services?
Yes. We specialize in organizing honeymoons, weddings, conferences, incentives, meetings and seminars to the last detail.
Entrust us with the most special day of your life! Please call our Reservations Department at +30-2810-382610 or +30-2810-333223 or email us
Do you ever discount your rates?
If we still have availability on a certain vehicle 24 hours in advance of pickup we may be able to offer a discount. Please ask or email us for specific availability and pricing questionsFor your own convenience you can visit our Special Offers so as to be informed of Unique's offers, for the period and the type of car of your choice. For more details, please contact us.
What services does Unique S.A. offer?
a) offers for rental luxurious vehicles with or without a chauffeur
b) organizes tailor maid or organized exclusive tours with the cooperation of the tourist organization Interdynamic sa and
c) makes arrangements for the transfer of her customers to and from the the hotels where their stay has been purchased by its subsidiaries Interdynamic sa and
The Finest Hotels of the World sa.
Do you offer CD and DVD players?
Yes, we offer these luxury services but only in specific types of cars.
What happens if I am involved in a traffic accident?
First of all stay calm and seek medical attention if needed. When you have calmed down please contact us so we may handle all necessary arrangements in this situation. You should not recognise any claims maid by third parties before our specialised personel agrees with it.
Is smoking permitted in the vehicles?
No. Smoking is not allowed in our luxury vehicles. A cleaning charge will apply if our policy is violated.
Why have I not had a reply to my email or reservation request?
If you have not heard from us within a few hours please follow-up with an email or fill in the contact form. Normally, the reply is sent to the client within the following 1-3 hours from the moment the request takes place. If the client doesn't receive an answer, then the request didn't proceed or the offices of the company are closed. ( View our Working Hours )
Can I select the colour of the Vehicle?
You may select a colour but the Company is not obliged to provide it, if it ιs not available. Thats why the colour cannot be granted as a reason for cancellation.
What happens if I lose my car key?
Our luxury cars have electronic keys or electronic card keys. In case of a key loss, it is fully paid by the renter.
With some types of rental there can not be an immediate replacement of the key, or if necessary, the vehicle itself.
Are there any extra amenities in the cars?
The luxurious categories of the company do have extra amenities such as GPS (Global Positioning System) private phone number,wireless internet, laptop, leather seats, a variety of state-of-the-art audio and visual entertainment capabilities, CD player, satellite radio, VHS or DVD, maps and a fridge to complete your comfort.
In addition to these, our limousines are equipped with warm and cold towels, trimmed ice and a champagne bowl.
Can I tow with my car?
The insurance of our cars does not include under no circumstances the towing or the pushing of other vehicles. If such an action takes place, the insurance will no longer be valid and any damage occurring from towing or pushing is fully paid by the renter.
What is the minimum rental duration?
The minimum rental duration is 24 hours for all types of cars. The chauffeured cars or limousines have minimum rental duration of 8 hours.
For every type of car there are 100 to 150 free of charge kilometres per each day.
Can I pay with my credit card?
Our organization accepts payment only with the use of credit card for all types of vehicles. Other ways such as Cash, Personal or Business Cheques or Money Transfers through a bank are not accepted apart from the chauffeured vehicles.
For private exclusive tours, there is the possibility of paying with cash
If I need a baby seat, will your company supply one for me?
Baby seats and babby baggies are available upon request . The only type of cars that cannot have a baby seat are the two-seater sport cars.
From where can I collect or delliver my car?
Your car can be delivered or collected from where ever you are at the time of your preference, 24 hours a day.
Can I travel from one country to another with a rented car?
Moving the rental across the borders or by ferry, in not permitted from Unique S.A.
Is my driving licence valid for all types of cars?
The Company will always require a current, full driver's license held for at least 1 year for some rentals and for other rentals, 2 to 3 years prior to rental. Unique reserves the right to inspect such licenses. Minimum age of the Customer: 25 -30 years depending on the type and model of vehicle.
Does your company organize exclusive tours with private guide?
Numerous exclusive tours are organized by our company with the cooperation of our subsidiaries according to your preference. You can enjoy your sightseeing with comfort and with the professionalism of our personal driver.
Tailor made tours can be available if requested in advance of prefered date. In some tours there is a multylingual guide or escort available.